Last Updated: June 2026
At OhGifto, customer satisfaction is important to us. Please review our policy below before placing an order.
Returns
We accept returns for non-personalized items within 14 days of delivery.
To be eligible for a return:
- The item must be unused and in its original condition.
- The item must be returned in its original packaging.
- Proof of purchase is required.
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
Personalized and Custom Items
Because personalized and custom-made products are created specifically for each customer, they are non-refundable and non-returnable unless:
- The item arrives damaged.
- The item received is different from what was ordered.
- There is a manufacturing defect.
If there is an issue with a personalized item, please contact us within 7 days of receiving your order and include photos of the item.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery at:
Please include:
- Your order number
- A description of the issue
- Photos of the item and packaging
We will review the issue and provide a replacement or refund when appropriate.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, refunds will be issued to the original payment method within 5–10 business days, depending on your payment provider.
Order Cancellations
Orders may be canceled before production begins.
Personalized or custom orders that have already entered production cannot be canceled.
Contact Us
If you have any questions about this Refund & Returns Policy, please contact us:
Email: support@ohgifto.com
Website: https://ohgifto.com